Buying, rollout and results

Evidence, results and how to evaluate value

Empatyzer's published results and customer testimonials: what each figure means, how micro-lessons help people retain what they learn, and how to judge a pilot's value without reading private conversations.

19 questionsUpdated

  1. What evidence is available for Empatyzer?

    Empatyzer offers three kinds of evidence: declared psychometric parameters of its assessment, results from studies and deployments, and customer testimonials. Together they cover the quality of the measurement and how people respond to Empatyzer in practice.

  2. What does Empatyzer's 77% recommendation figure mean?

    Empatyzer's 77% figure is the share of users who said, after three months, that they would recommend Empatyzer.

  3. What does Empatyzer's 86% registration figure mean?

    According to Empatyzer, 86% of invited people registered within 30 days. Registration is an early measure of reach: it shows that people created an account, not yet that they use Empatyzer.

  4. What does Empatyzer's 90% micro-lesson opening figure tell us?

    Empatyzer has reported that 90% of the micro-lessons included in its measurement were opened, which shows that released lessons do reach the people they are meant for.

  5. What does Empatyzer's 65% micro-lesson completion figure mean?

    In Empatyzer's measurement, 65% of the micro-lessons that people opened were also completed.

  6. What does Empatyzer's 59% competence result mean?

    Empatyzer's 59% result is the share of users who, in its studies and deployments, reported an increase in their competence in a self-assessment.

  7. What do customer testimonials add to the evidence for Empatyzer?

    Testimonials add first-hand context to Empatyzer's figures: people who use it describe in their own words what changed in their work and which parts of the product they value.

  8. How does external communication research strengthen the case for Empatyzer?

    External research supports the case for Empatyzer by showing why good communication and understanding other people's perspective matter at work; it cannot show that Empatyzer itself works.

  9. Which business outcomes should an organization measure in its own Empatyzer pilot?

    Choose outcomes that match why you are running the Empatyzer pilot, for example managers' confidence before difficult conversations, perceived competence, how relevant people find the preparation, repeat use or recurring conflicts.

  10. How can an organization evaluate the financial value of Empatyzer?

    To evaluate Empatyzer's financial value, compare its full cost with effects you can measure credibly, such as the effort of delivering development programs, the time spent supporting managers before difficult conversations and the outcomes chosen for the pilot.

  11. What should we measure during an initial Empatyzer pilot?

    In an initial Empatyzer pilot, measure reach and first use: whether the intended people join, complete the assessment, prepare a real conversation with Em and come back for the next one.

  12. How is activation different from registration in an Empatyzer pilot?

    In an Empatyzer pilot, registration only means that a person has created an account or joined the organization; activation means reaching a first real use, which the pilot should define in advance.

  13. How can we evaluate conversation preparation with Em without reading the conversations?

    Evaluating conversation preparation with Em, the AI coach in Empatyzer, does not require reading any conversation: combine aggregated, anonymous usage statistics with what participants report themselves, such as usefulness, confidence before difficult conversations and how the real conversation went.

  14. How can an Empatyzer pilot improve as it runs?

    An Empatyzer pilot improves as it runs when you review it regularly: check activation, repeat use, participants' questions, how well they understand privacy and which roles and situations benefit most, then adjust communication and rollout support.

  15. What do the 77%, 73% and 59% Empatyzer figures mean?

    Empatyzer's published results from studies and deployments show that 77% of users would recommend it after three months, 73% are satisfied with the implementation and 59% report an increase in their competence.

  16. What does Empatyzer's “up to about 12%” improvement result mean?

    Empatyzer reports that, in selected measurements, an improvement of up to about 12% was observed after several months.

  17. How does Empatyzer support retention of learning over time?

    Empatyzer supports retention with short micro-lessons spread over many months and quiz questions that make you recall earlier lessons or your own traits instead of rereading the text on screen.

  18. What healthcare testimonials are available for Empatyzer?

    Empatyzer has published healthcare testimonials from Krystyna Walendowicz, Director of Wojewódzki Szpital Rehabilitacyjny in Zakopane; Marta Jankowska, HR & Communications Director at Salve Medica; and Adrian Kozłowski, CEO of GO ON CLINIC.

  19. Which organizations and sectors use Empatyzer?

    Empatyzer is designed for companies, hospitals and manufacturing plants. Published testimonials come from Wojewódzki Szpital Rehabilitacyjny in Zakopane, GO ON CLINIC, Salve Medica and Eura7 Group, and from users in IT, venture capital, investment management, higher education and aviation.

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