Official FAQ
Questions and answers about Empatyzer
Short, official answers about Empatyzer and Em, the AI coach: what the product does, how it protects privacy, how the assessment works and how organizations roll it out.
Search the questions
Type at least 2 characters.
Start here
- What Empatyzer is and how it helpsWhat is Empatyzer?Empatyzer is a system that helps people prepare for important conversations at work. It combines three parts: a professional, non-clinical psychometric assessment;…
- What Empatyzer is and how it helpsWho is Empatyzer for?Empatyzer is for everyone in an organization, not only senior leaders: employees, managers and team leaders, HR teams and executives.
- Privacy, trust and data protectionAre my conversations with Em private from my employer?Yes. Your conversations with Em, the AI coach in Empatyzer, are private: your employer, managers, HR, organization administrators and other users cannot see your…
- What Empatyzer is and how it helpsIs Empatyzer a tool for evaluating, monitoring or rating employees?No. Empatyzer does not measure performance, monitor employees or rate people. It is a development tool that helps people understand themselves and others and prepare…
- Assessment, psychometrics and interpretationHow long does the Empatyzer assessment take?The Empatyzer assessment usually takes 25–35 minutes when completed in one go, most often about 30 minutes.
- Access, rollout, pricing and implementationIs there a free Empatyzer plan?Yes. Empatyzer's Free plan has no time limit: an organization on it can have up to three users in total, and one user can create up to five organizations on the Free…
- What Empatyzer is and how it helpsIn how many languages does Empatyzer work?Empatyzer works in seven languages: Polish, English, German, French, Spanish, Italian and Czech.
- Access, rollout, pricing and implementationDo I need to install anything to use Empatyzer on a computer or phone?No. Empatyzer works in a web browser, so you can use it on a computer and on a phone.
Browse by topic
Product basics
- What Empatyzer is and how it helps22 questionsEmpatyzer helps people prepare for important conversations at work. These questions cover what it is, who it is for, when to use it, its three parts,…
- Brand, origin and identity8 questionsLearn who created Empatyzer and why, what the name, the dot and the wave-shaped Em symbol mean, how to contact the founder and what the product…
- Em, AI personalization and responsible use10 questionsLearn how Em, the AI coach in Empatyzer, uses language model technology and the context you choose, how this differs from training a model, and how…
- Where Empatyzer fits and what it complements13 questionsWhere Empatyzer helps and where other processes stay in charge: recruitment, HR decisions, disputes, serious concerns, therapy, healthcare, safety…
- How Empatyzer complements other tools10 questionsHow Empatyzer differs from and works alongside general AI chats, assessment reports and providers, leadership training, human coaches, HR business…
Conversations with Em
- Using Em in real conversations24 questionsHow to use Em, Empatyzer’s AI coach, to prepare real workplace conversations: choosing the right context, asking good questions, using the…
- Navigation and conversation contexts12 questionsWhere things are on the Empatyzer screen, what the menu icons do, how to switch conversation contexts and organizations, and how to open the FAQ or…
- Troubleshooting common product issues4 questionsWhat to check in Empatyzer when a person is missing from the selector, an admin feature is hidden, a screen looks different or the inactivity…
Assessment and results
- Assessment, psychometrics and interpretation18 questionsLearn what the Empatyzer assessment covers, how long it takes, what its declared quality parameters are and how to read its results as likely…
- Your own profile and self-understanding9 questionsHow to open and read your Empatyzer profile: thematic cards, markers, plus and minus signs, questions for Em in the “About me” context and when you…
- Words, talents, motivations and types8 questionsWhat the four tabs of Empatyzer’s “Your results on charts” show (Words, Talents, Motivations and Types) and how to read the order of results, the…
Teams and organizations
- Teams, departments, organizations and project groups9 questionsWhich groups you can select in Empatyzer’s group mode and how to read “You compared with the team”, including its eighteen dimensions and percentage…
- Similarity Map7 questionsHow to open and read Empatyzer’s Similarity Map: what distances, colors, rings and department percentages mean, and how to hide your name on the map.
- Personality types in the organization5 questionsWhat Empatyzer’s “Personality Types” view shows: the eight types, why everyone is a mix of them, what the gray comparison dots are and how…
- Organizational culture5 questionsHow Empatyzer’s “Organizational Culture” view uses four types of work culture to compare the culture you prefer, the culture your group prefers and…
- Group motivators4 questionsWhat Empatyzer’s “Motivators” view shows for a team, department or company: the sixteen motivators, how many people have each and how motivators…
- Organization insights and the Organization DNA report5 questionsWhat Empatyzer’s optional Organization DNA report covers, how it differs from the group views and how participation and preparation shape what an…
Microlearning and regular use
- Personalized microlearning9 questionsHow Empatyzer micro-lessons work: what they are, how they are personalized, how often they arrive, how long they take and how they complement Em and…
- Microlearning plan, lessons and progress13 questionsWhere to find your Empatyzer learning plan and what you see there: modules, lesson statuses, locks, statistics, quiz questions, lesson emails and…
- Adoption and sustained use4 questionsGuidance for organizations rolling out Empatyzer: the first weeks, voluntary and lasting use, remote and hybrid teams, and the soft-skill topics the…
Account, organization and plans
- Organizations and membership14 questionsHow organizations work in Empatyzer: the personal organization, membership in several organizations, joining, inviting, switching and leaving, and…
- Profile, preferences and login methods9 questionsWhere Empatyzer users edit their profile, set privacy preferences and communication needs, change the interface language and password, connect login…
- Administration and organization management16 questionsHow the Empatyzer admin panel works: roles and permissions, organization settings, departments, members, ownership, email domains, your place in the…
- Plans, payment and the Organization DNA report4 questionsEmpatyzer's Free and Premium plans, seats, monthly or annual billing, payment through Stripe and the optional one-time Organization DNA report.
- Feedback and bug reporting5 questionsHow to send praise, comments and bug reports to the Empatyzer team, choose how your feedback is signed, control screenshots and find the reports you…
Privacy and security
- Privacy, trust and data protection20 questionsWho can see what in Empatyzer: private conversations with Em, what colleagues and administrators see, aggregated group data, AI providers, data…
- Security and session protection5 questionsHow Empatyzer protects personal data: storage in the EU, technical safeguards, admin rights kept apart from private data, private communication needs…
- Inclusion, neurodiversity and well-being5 questionsHow Empatyzer helps people work with differences: voluntarily shared communication needs, neurodiversity, different communication styles and…
Buying, rollout and results
- Access, rollout, pricing and implementation19 questionsHow organizations get access to Empatyzer and roll it out: personal phones and email addresses, pilots, setup time, the Free plan and paid plans,…
- Evidence, results and how to evaluate value19 questionsEmpatyzer's published results and customer testimonials: what each figure means, how micro-lessons help people retain what they learn, and how to…
Questions by role
- Questions from CEOs and executive teams10 questionsAnswers for CEOs and executive teams: where Empatyzer helps the business, what leaders can see without reading private conversations, and how to test…
- Questions from HR, L&D and people teams11 questionsAnswers for HR, L&D and people teams: how Empatyzer fits development work and HR processes, how to introduce it, and what HR can and cannot see.
- Questions from managers in everyday work15 questionsPractical answers for managers and team leaders on using Em in Empatyzer before feedback, delegation, difficult conversations and conversations with…
- Questions from employees and other participants10 questionsAnswers for employees who do not manage people: what Empatyzer gives you personally, what stays private and how to use Em in conversations with your…
Hospitals and healthcare
- Questions from hospital executives12 questionsAnswers for hospital directors and boards: how Empatyzer helps improve communication and cooperation among staff, how to plan a pilot and how to…
- Questions from hospital HR and staff-development teams12 questionsAnswers for hospital HR and staff-development teams on rolling out Empatyzer, fitting it around clinical schedules and existing training, and keeping…
- Questions from clinical, ward and hospital service managers14 questionsPractical answers for heads of department, nurse managers and managers of non-clinical services on using Em, the AI coach in Empatyzer, to prepare…
Manufacturing plants
- Questions from manufacturing executives12 questionsAnswers for executives and plant directors on where Empatyzer fits in manufacturing: its role next to process tools, frontline access, pilots,…
- Questions from plant HR and manufacturing people teams14 questionsPractical answers for plant HR on introducing Empatyzer: access without corporate email, working time, privacy, employee representatives, onboarding,…
- Questions from supervisors, foremen and production managers14 questionsHow supervisors, foremen and production managers use Em, the AI coach in Empatyzer, to prepare real shop-floor conversations: feedback, handovers,…