I came for an answer. I got a question.

Coaching a oczekiwanie odpowiedzi

Helena responds with questions to develop Amira’s thinking. Amira came for an expert decision and reads the questions as a lack of help.

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Helena, which option are we choosing?

What would you choose?

I came for her answer. Does she not have one?

What supports B? What do we risk with A?

Am I here to learn, or to get a decision?

You’re right. I’m coaching right now, and you came for a consultation.

I have my own view. I want to hear yours first, then I’ll give you mine.

Now I know why you’re asking.

Helena uses questions to activate Amira’s own thinking, while Amira came for an expert answer. The same coaching technique looks like useful support to the manager and avoidance of a decision to the employee. At the start, clarify whether the conversation is coaching, consultation or a decision.