49 / 55

Differences that change the conversation

Zofia, or should I keep it formal?

Tytuł a dystans władzy

Nia calls Zofia by her first name, while Marek uses her title. The visible difference in form leads to the more important question of whether people may challenge a manager.

Download the full comicPNGSVGPPTX
Nia, Marek, Zofia in panel 1 of Zofia, or should I keep it formal?.
Zofia, got two minutes?
Nia, Marek, Zofia in panel 2 of Zofia, or should I keep it formal?.
You’re not afraid to talk to her like that?
Like what?
Nia, Marek, Zofia in panel 3 of Zofia, or should I keep it formal?.
I still use her title. She is our boss.
To me, respect doesn’t need a title.
Nia, Marek, Zofia in panel 4 of Zofia, or should I keep it formal?.
This isn’t just a word. It’s a whole map of hierarchy.
Nia, Marek, Zofia in panel 5 of Zofia, or should I keep it formal?.
You disagreed, didn’t you?
I did. But the boss made the decision.
Em, the Empatyzer coach
For Nia, using Zofia’s first name does not reduce respect or the manager’s authority. For Marek, the title is part of a wider order in which the boss stands further away and is harder to challenge. A dispute about one word therefore reveals a difference in how hierarchy is understood. Agree not only on forms of address, but also on how people can safely voice disagreement with the decision-maker.