Troubleshooting common product issues
What should I do if an Empatyzer screen looks different from the instructions?
Short answer
First check the message on screen, the organization you have selected and your role, because Empatyzer shows different controls depending on them. If the screen still does not match, report it as a bug through “Leave feedback”.
Note the exact message or the missing control. You can also open the FAQ with the speech bubble icon in the left menu and ask Em where a feature is. A bug report can include technical details and a screenshot of your current screen, which you can untick before sending.
Step by step
- Note the exact message or the control that is missing.
- Check the selected organization and your role in it.
- Open the FAQ with the speech bubble icon and ask Em where the feature is.
- If the screen still does not match, click your photo or initials and choose “Leave feedback”.
- Send a bug report with or without the screenshot: the team receives a description of what you see.
Other ways to ask
- a button is missing in Empatyzer
- the screen doesn’t match the help
- the interface looks different
- can’t find the option described