Troubleshooting common product issues
What should I do if Empatyzer’s inactivity countdown appears while I am still working?
Short answer
The shrinking ring around your photo or initials is Empatyzer’s five-minute countdown to automatic logout after inactivity. To keep the session open, interact with the app before the countdown reaches zero.
In the last 30 seconds, a clearly visible countdown and sounds warn you. If the session does end, sign in again: your conversation history is saved on your account. The automatic logout keeps others from reading your conversations on an unattended device.
Other ways to ask
- keep my session active
- stop automatic logout while working
- countdown before logout, what to do
- Empatyzer logged me out while I was working