communication and medical errors

communication and medical errors: the full category, with the newest publications first. Use the descriptions to find an article relevant to your situation.

Find an article

Enter at least 2 characters. Minor typos are OK.

    False Reassurance vs Truth: The Syd Chapman CaseWhat went wrong in the Syd Chapman case, plus phrase templates and a 24–72h disclosure standard to prevent false reassurance.When Parents Call for Help: Make It a Clinical AlarmTurn a parent’s “help” into a clinical alarm: practical cues (Hear–Go–Check), night triage thresholds, and early escalation to prevent delays.What Patients Really Complain About: Complaints as DataRead patient complaints as early signals of communication quality. Use a 5-category taxonomy, fast empathetic replies, and clear start/end visit routines.When Things Go Wrong: Repairing Trust After a Bad VisitPractical steps to repair trust after a harmful visit: a brief protocol and phrases that de-escalate, set options, and ensure follow-up.One Wrong Word: How Communication Gaps Spark DisputesPractical steps for care teams: open with an agenda, close with a clear contract, and respond fast to complaints to cut the risk of conflict and legal action.When a medical error happens: talk, apologize, planStep-by-step guidance for clinicians after a medical error: speak plainly, offer a sincere apology, share facts, and outline the fix.Second Victim of Error: Emotions Stall Ward CommunicationRecognize and support the “second victim” after an adverse event. First‑hour protocol, 2‑minute huddle, family talk structure, mini‑debrief, and peer support.How to Safely Flag a Supervisor’s Error—Patient First, Not EgoClear steps and scripts to flag a supervisor’s error fast—risk check, advocacy+inquiry, CUS, read-back, and calm escalation.Incivility can sink your unit: it causes clinical errorsIncivility narrows attention and teamwork, raising error risk. Get quick scripts, brief huddles, clear roles, and early leader moves.Delayed care or misdiagnosis: calming anger and repairing trustSteps and phrases to address anger after delayed care or misdiagnosis, de-escalate emotions, and set a clear follow-up plan.How to Debrief Near Misses in Healthcare: No-Blame, ActionRun a 10–15 min, no-blame near-miss debrief: 5 steps, TeamSTEPPS checklist, mini RCA, clear escalation, and rapid feedback.Apologies in Healthcare: "I'm sorry" vs "I regret"When harm occurs, pair empathy with action. Acknowledge injury, share plain facts, and outline verification, support, and prevention.Empathy and Patient Safety: How Trust Lowers ErrorsSee how everyday empathy reduces clinical errors by improving patient data, spotting red flags sooner, and closing plans with teach-back.Phone triage after Naomi Musenga: tone and escalationHow to run an emergency call: voice tone, concise question flow, red flags, and when to escalate under uncertainty. Checklists and scripts for dispatchers.Martha’s Rule: listen to families and escalate earlyHow to treat family concerns as safety signals, when and how to escalate deterioration, and how to document and communicate clearly under pressure. For teams.Josie King: when parents flag decline—how to halt errorsPractical steps for clinicians when parent concerns conflict with the plan: read-backs, clear ownership, pausing procedures, and high-risk med checklists.Lewis Blackman: Hierarchy, Reassurance, No EscalationLessons from the Lewis Blackman case: spot atypical post‑op signs, listen to families, and escalate care using clear SBAR language.Elaine Bromiley (2005): Airway crisis and leadershipPractical takeaways from the Elaine Bromiley case: explicit leadership, assertive scripts, and team structure that reduce hypoxia time during airway crises.