# Why does Empatyzer ask me to choose the exact person or group before a personalized question?

Each context gives Em a different set of relevant data. Selecting the exact person or group prevents the system from assuming that a name alone identifies the right person, which matters especially in larger organizations where names can repeat.

Without a selection, Em does not guess whom you mean; she points you to the right icon and the selector above the chat instead. Choosing the context is part of navigation, not a judgment about the selected person.

## Also asked as

- why do I have to select a person before asking Em
- Em doesn’t know who I mean
- two colleagues with the same name
- Em asks me to choose a person
- why pick a group above the chat

## About this answer

- Page: https://empatyzer.fr/faq-questions-answers/answers/why-does-empatyzer-ask-me-to-choose-the-exact-person-or-group-before-a-personalized-question/
- Topic: [Navigation and conversation contexts](https://empatyzer.fr/faq-questions-answers/navigation-and-contexts/)
- Polish version: https://empatyzer.fr/pl/pytania-i-odpowiedzi/odpowiedzi/wybor-osoby-lub-grupy-przed-pytaniem/
- Published 2026-09-06; Updated 2026-10-10; Reviewed 2026-10-10
- Publisher: EMPATYZER sp. z o.o., https://empatyzer.fr/

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