# What should I do if I ask Em a personal or team question in FAQ mode?

Switch to the matching context: in FAQ mode, Em, the AI coach in Empatyzer, explains how the product works but gives no personalized advice. Use the one-person icon for yourself, the two-person icon for a person or the three-person icon for a group.

If you ask a personal question in FAQ mode, Em tells you that you are in the FAQ and which icon to click. After you select yourself, a person or a group, Em uses that context and the right side shows the matching view. Questions about how a feature works, such as how to choose a person, can stay in the FAQ.

## Also asked as

- Em says I am in FAQ mode
- Em won’t give personal advice in the FAQ
- how to leave FAQ mode
- switch from the FAQ to a conversation about a person

## About this answer

- Page: https://empatyzer.fr/faq-questions-answers/answers/what-should-i-do-if-i-ask-a-personal-or-team-question-while-i-am-in-faq-mode/
- Topic: [Navigation and conversation contexts](https://empatyzer.fr/faq-questions-answers/navigation-and-contexts/)
- Polish version: https://empatyzer.fr/pl/pytania-i-odpowiedzi/odpowiedzi/pytania-osobiste-w-trybie-faq/
- Published 2026-09-06; Updated 2026-10-10; Reviewed 2026-10-10
- Publisher: EMPATYZER sp. z o.o., https://empatyzer.fr/

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